Shipping policy

Shipping Policy

Last updated: 7 March 2026

Thank you for shopping with the Earthful Store. We ship from the United Kingdom to customers around the world. Please read the information below to understand how shipping works and what to expect once you place an order.

1. Where We Ship From

Mose orders are dispatched from our UK office.

Products from independent makers and suppliers
Some items in the Earthful collection are supplied directly by independent makers or trusted partner suppliers. This allows us to offer a wider range of carefully chosen products while keeping stock and delivery practical. Where this applies, delivery times may vary slightly by product. Earthful remains your point of contact for customer service, order queries, returns and refunds.

2. Shipping Destinations

We currently ship to:

• The United Kingdom
• Europe
• International destinations worldwide

If your country is not available at checkout, please contact us before ordering.

3. Processing Times

Orders are usually processed within 2–5 working days (excluding weekends and UK public holidays).

During busy periods, seasonal festivals, or promotional events, processing times may be slightly longer. We appreciate your patience during these times.

4. Delivery Times

Delivery times vary depending on destination and shipping method selected at checkout.

Estimated delivery times:

United Kingdom
• Standard delivery: typically 3–5 working days after dispatch

Europe
• Typically 5–10 working days after dispatch

Rest of the World
• Typically 7–21 working days after dispatch

These are estimates only. Delivery times may vary due to postal services, customs processing, weather conditions, or local circumstances.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination
• Weight and size of your order
• Selected shipping method

All applicable shipping charges will be clearly shown before you complete your purchase.

6. Customs, Duties, and Taxes (International Orders)

For orders shipped outside the United Kingdom:

• Customs duties, taxes, and import charges may be applied by local authorities
• These charges are the responsibility of the customer
• Customs duties and taxes are non-refundable if a parcel is returned or refused

We recommend checking with your local customs office if you are unsure about potential charges.

7. Tracking Information

Where available, tracking details will be provided once your order has been dispatched.

Please allow up to 24 hours for tracking information to update.

8. Order Changes and Cancellations

If you need to change or cancel your order, please email info@earthful.co.uk as soon as possible

Once an order has been processed or dispatched, we may be unable to make changes or cancellations.

9. Lost or Delayed Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us at: info@earthful.co.uk

10. Incorrect Delivery Details

Please ensure your delivery address is correct when placing your order.

We cannot be held responsible for delays or losses caused by incorrect or incomplete address details. Additional postage costs may apply if an order needs to be resent.

11. PO Boxes

We are happy to ship to PO Box addresses where the selected carrier allows.

12. Undelivered or Returned Parcels

If a parcel is returned to us due to:

• Incorrect address details
• Failure to collect from a local depot
• Refusal to pay customs charges

We will contact you to arrange redelivery or a refund. Original shipping costs are non-refundable, and additional shipping charges may apply.

13. Returns and Refunds

For information on returns, exchanges, and refunds, please refer to our Refunds & Returns Policy.

14. Contact Us

If you have any questions about shipping, delivery, or your order, please contact: info@earthful.co.uk