FAQs

Delivery & Returns

How long does delivery take?

UK orders typically take 2-3 working days to arrive.

 

For international orders, we deliver using DHL’s “GoGreen” service, as this helps us to offset our greenhouse gas emissions (DHL invests a portion of its profits in internationally- recognised climate protection projects). This service typically takes [2-5] business days for orders within the EU and [7-12] business days for orders outside the EU.

How much does delivery cost?

Orders over £15 qualify for free UK delivery. For orders under £15, a small delivery supplement will be added at the checkout.

What if I’m not happy with my product?

We’re sure you will love your earthful products, but if for any reason you want to return an item, we offer free, no-hassle returns within 14 days. No questions asked. Please see our returns policy for further details.

Product Information

Why are your toothbrush bristles made from nylon?

Commonly used natural alternatives with similar properties to nylon include boar hair, horsehair or badger hair. Our pledge to you is centred upon eco-friendly, cruelty-free products, so nylon was an obvious choice over animal products.

 

Moreover, we chose to incorporate the highest quality “DuPont® Nylon-6” bristles, which are the latest and most advanced bristles available worldwide.

Which toothbrush bristle options do you offer and what is best for me?

The softer bristles are gentler on the gums (which may be preferable if you have sensitive teeth), whereas the medium bristles are a little tougher on plaque. However, it really is a case of personal preference and our earthful toothbrush range offers both soft and medium grade options across our adult and children ranges.

 

Of course, remember to always brush your teeth and gums gently.

Will buying bamboo products harm any animals?

The earthful product range is crafted using Moso bamboo, an inedible species of bamboo. Rest assured, no pandas will go hungry on our watch.

How can I dispose of or upcycle earthful products in an eco-friendly way?

Bamboo Toothbrush:

 

Simply remove the bristles using tweezers or pliers and dispose of these in recycling bin. The handle can be upcycled (i.e. repurposed) in various ways.

 

Bamboo Travel Case:

 

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